Terms & Conditions

1. Introduction & Acceptance

Welcome to Cedar Souq ("we," "our," "us"). By accessing and using cedarsouq.com (the "Website"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.

Company Information:

• Business Name: Cedar Souq Marketplace
• Operating Country: Lebanon
• Contact Email: info@cedarsouq.com
• Website: cedarsouq.com

2. Definitions

• "User," "You," "Your" refers to any person accessing the Website
• "Seller" refers to registered merchants selling products on Cedar Souq
• "Product" refers to any item listed for sale on the platform
• "Order" refers to a purchase request submitted through the Website
• "Services" refers to the e-commerce marketplace platform and related services

3. User Eligibility

3.1. You must be at least 18 years old to make purchases on Cedar Souq.

3.2. By using our Website, you represent that you have the legal capacity to enter into binding contracts under Lebanese law.

3.3. Minors may use the Website only with the involvement and consent of a parent or legal guardian.

4. Account Registration

4.1. To make purchases, you must create an account with accurate and complete information.

4.2. You are responsible for maintaining the confidentiality of your account credentials.

4.3. You agree to immediately notify us of any unauthorized use of your account.

4.4. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Product Listings & Pricing

5.1. All prices are listed in Lebanese Pounds (LBP) or US Dollars (USD) as indicated.

5.2. Prices are subject to change without notice, but changes will not affect orders already placed.

5.3. We make every effort to display accurate product information, but errors may occur.

5.4. We reserve the right to refuse or cancel orders with pricing errors.

5.5. Product availability is subject to change. Out-of-stock items will be communicated promptly.

6. Orders & Payment

Payment Methods:

• Cash on Delivery (COD) - Available for orders under 2,000,000 LBP
• OMT (Optimal Money Transfer)
• Whish Money Lebanon - Contact: +961 79 079 390
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer (BOB, Byblos, Audi, BLF, etc.)
• Mobile Payment Solutions (Touch, Alfa)
• Digital Wallets (as available)

6.2. By placing an order, you make an offer to purchase products under these Terms.

6.3. Order confirmation does not constitute acceptance; acceptance occurs when we ship the product.

6.4. For COD orders, payment must be made in full upon delivery.

6.5. All payments are processed securely through encrypted channels.

Whish Money Payment Instructions:

• Contact +961 79 079 390 for payment
• Provide your order number
• Complete payment through Whish Money network
• Payment confirmation sent automatically
• No additional fees for Whish payments

OMT Payment Instructions:

• Visit any OMT branch in Lebanon
• Use the reference code provided at checkout
• Payment reflected within 1 hour
• Instant order processing after confirmation

7. Delivery & Shipping

• Delivery across Lebanon
• Beirut & Mount Lebanon: 1-3 days
• Other regions: 3-5 days
• Remote areas: 5-7 days

Shipping fees are based on weight, value, and location.

8. Product Inspection

You have the right to inspect products upon delivery. If damaged, you may refuse and report immediately within 24 hours.

9. Intellectual Property

All content on Cedar Souq is protected by intellectual property laws. Unauthorized use is prohibited.

10. Prohibited Activities

• Illegal use
• Hacking or interference
• Uploading malware
• Impersonation or data harvesting
• False reviews or fraud

11. Seller Responsibilities

• Provide accurate product data
• Ensure quality and authenticity
• Honor commitments

12. Limitation of Liability

Cedar Souq acts as a marketplace intermediary. Liability is limited to the product’s purchase value.

13. Dispute Resolution

Contact info@cedarsouq.com for disputes. Unresolved issues follow Lebanese law and Beirut jurisdiction.

14. Modifications to Terms

We may update Terms anytime. Continued use implies acceptance.

15. Governing Law

Governed by the laws of Lebanon. Legal actions under Beirut courts.

16. Contact Information

• Email: info@cedarsouq.com
• Website: cedarsouq.com
• Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (Beirut Time)