Last Updated: May 2026

Welcome to Cedar Souq.

By accessing or using Cedar Souq, including our website, mobile applications, marketplace systems, seller tools, and related services, you agree to comply with and be legally bound by the following Terms & Conditions.

1. ABOUT CEDAR SOUQ

Cedar Souq is a Lebanese online marketplace platform connecting customers with independent sellers, merchants, brands, and businesses across Lebanon.

Cedar Souq provides marketplace infrastructure, payment facilitation, order systems, customer support tools, and delivery coordination services.

Unless explicitly stated otherwise, Cedar Souq does not directly own, manufacture, or sell products listed by independent sellers on the platform.

2. ELIGIBILITY

By using Cedar Souq, you confirm that:

• You are at least 18 years old or using the platform under legal supervision
• The information you provide is accurate and complete
• You comply with applicable laws and regulations
• You will not use Cedar Souq for fraudulent, illegal, or abusive activities

Cedar Souq reserves the right to suspend or terminate accounts violating these requirements.

3. MARKETPLACE ROLE

Cedar Souq operates as a marketplace platform between customers and independent sellers.

Independent sellers are solely responsible for:
• Product listings
• Product pricing
• Product legality
• Inventory accuracy
• Order fulfillment
• Customer obligations

Cedar Souq reserves the right to:
• Remove listings
• Suspend sellers
• Investigate disputes
• Cancel suspicious orders
• Enforce marketplace quality standards

4. USER ACCOUNTS

Users are responsible for maintaining the confidentiality and security of their accounts.

Users may not:
• Create fake accounts
• Abuse promotions or discounts
• Submit fraudulent orders
• Interfere with platform systems
• Attempt unauthorized access

Cedar Souq reserves the right to restrict or terminate accounts involved in suspicious or abusive activity.

5. ORDERS & PAYMENTS

All orders are subject to:
• Seller acceptance
• Product availability
• Fraud prevention review
• Delivery coverage

Cedar Souq reserves the right to:
• Refuse or cancel orders
• Limit quantities
• Request verification
• Block suspicious transactions

Accepted payment methods may include:
• Cash on Delivery (COD)
• Debit/Credit Cards
• Wallet Systems
• Other approved payment methods

Prices and availability may change without notice.

6. CASH ON DELIVERY (COD)

Customers using Cash on Delivery services agree to:
• Provide accurate delivery information
• Remain reachable during delivery attempts
• Complete legitimate orders in good faith

Repeated refusal of COD orders, fake orders, or abusive behavior may result in:
• Order restrictions
• Account suspension
• Permanent platform bans

Cedar Souq reserves the right to protect sellers and delivery partners against fraudulent activity.

7. DELIVERY

Delivery times are estimates only and may vary due to:
• Traffic conditions
• Weather conditions
• Regional accessibility
• Security situations
• Seller processing delays
• Events outside operational control

Cedar Souq is not liable for delays beyond reasonable operational control.

8. RETURNS & REFUNDS

Returns and refunds are governed by Cedar Souq’s Return Policy.

Refund approval may depend on:
• Product condition
• Seller review
• Marketplace investigation
• Supporting evidence

Cedar Souq reserves the right to reject abusive or fraudulent refund requests.

9. PROHIBITED ACTIVITIES

The following are strictly prohibited:
• Illegal products
• Counterfeit goods
• Fraudulent activity
• Scam behavior
• Harmful software
• Money laundering
• Misleading listings
• Abuse toward customers, sellers, or staff

Cedar Souq reserves the right to remove content, suspend accounts, and cooperate with authorities where legally required.

10. SELLER RESPONSIBILITIES

Sellers are fully responsible for:
• Accurate listings
• Product authenticity
• Legal compliance
• Inventory management
• Timely fulfillment
• Customer communication

Cedar Souq may apply penalties, restrictions, or permanent bans for seller misconduct.

11. INTELLECTUAL PROPERTY

All Cedar Souq branding, software, systems, graphics, designs, content, and technology remain the exclusive property of Cedar Souq or its licensors.

Unauthorized copying, distribution, or commercial use is prohibited.

12. PLATFORM AVAILABILITY

Cedar Souq does not guarantee uninterrupted platform availability.

The platform may experience:
• Maintenance
• System updates
• Technical interruptions
• Temporary outages

Cedar Souq reserves the right to modify or discontinue services without prior notice.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Cedar Souq shall not be liable for:
• Indirect damages
• Delivery delays
• Seller misconduct
• Product defects
• Technical interruptions
• Data loss
• Third-party actions

Use of the platform is at your own risk.

14. PRIVACY

Your use of Cedar Souq is also governed by the Privacy Policy.

15. MODIFICATIONS

Cedar Souq reserves the right to update these Terms & Conditions at any time.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

16. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws and regulations of Lebanon.

17. CONTACT

Support Email: info@cedarsouq.com
Website: www.cedarsouq.com