1. 1. Introduction

   Cedar Souq (“we”, “our”, “the Platform”) is committed to protecting the privacy and personal data of its users in accordance with the laws of the Republic of Lebanon and internationally recognized data protection standards.

   This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard personal information when users access or use the Cedar Souq website, mobile applications, and related services (collectively, the “Platform”).

   By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

   2. Data Controller

   Cedar Souq acts as the data controller for personal information collected through the Platform.

   For privacy-related inquiries, contact:
   legal@cedarsouq.com

   3. Information We Collect

   We collect personal information necessary to operate a secure and efficient digital marketplace.

   3.1 Information You Provide

   • Full name
   • Email address
   • Phone number
   • Shipping address
   • Billing address
   • Account login credentials
   • Seller identification documents (where required)
   • Payment-related information

   3.2 Automatically Collected Information

   • IP address
   • Device type
   • Operating system
   • Browser type
   • Usage data
   • Log information
   • Cookies and tracking data

   3.3 Transaction Information

   • Order history
   • Payment confirmations
   • Seller performance data
   • Communications between buyers and sellers

   4. Purpose of Data Processing

   We process personal data for legitimate business purposes, including:

   • Account creation and management
   • Order processing and fulfillment
   • Payment processing
   • Fraud prevention and risk monitoring
   • Compliance with Lebanese legal obligations
   • Customer support
   • Platform improvement and analytics
   • Security monitoring

   We do not sell personal data to third parties.

   5. Legal Basis for Processing

   Personal data is processed based on:

   • User consent
   • Contractual necessity
   • Compliance with legal obligations
   • Legitimate business interests

   6. Data Sharing and Disclosure

   We may share personal data with:

   • Payment service providers
   • Shipping and logistics providers
   • Technical infrastructure partners
   • Fraud detection services
   • Competent legal authorities when required by law

   All third parties are required to maintain appropriate confidentiality and data protection standards.

   7. Data Retention

   Personal data is retained only for as long as necessary to:

   • Fulfill contractual obligations
   • Comply with legal requirements
   • Resolve disputes
   • Enforce agreements

   Where required by law, data may be retained for extended periods.

   8. Data Security

   Cedar Souq implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

   However, no digital system can guarantee absolute security, and users acknowledge this inherent risk.

   9. User Rights

   Subject to applicable Lebanese law, users may request:

   • Access to their personal data
   • Correction of inaccurate information
   • Deletion of data where legally permissible
   • Restriction of processing
   • Objection to certain processing activities

   Requests must be submitted to legal@cedarsouq.com.

   10. Cookies and Tracking Technologies

   The Platform uses cookies and similar technologies to:

   • Enhance user experience
   • Analyze traffic and performance
   • Improve services
   • Detect fraudulent activity

   Users may adjust browser settings to manage cookie preferences.

   11. International Data Transfers

   Personal data may be processed or stored outside the Republic of Lebanon where service providers operate. Appropriate safeguards are implemented where reasonably possible.

   12. Children’s Privacy

   The Platform is not intended for individuals under the age of 18.
   We do not knowingly collect personal data from minors.

   13. Limitation of Liability

   To the maximum extent permitted by Lebanese law, Cedar Souq shall not be liable for:

   • Indirect or consequential damages
   • Loss of data resulting from third-party breaches
   • Security incidents beyond reasonable control

   14. Governing Law and Jurisdiction

   This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Lebanon, without regard to conflict of law principles.

   Any dispute, claim, or controversy arising out of or relating to this Privacy Policy, including its validity, interpretation, or enforcement, shall be subject to the exclusive jurisdiction of the competent courts of Beirut, Lebanon.

   By using the Platform, you expressly consent to such jurisdiction.

   15. Amendments and Updates

   Cedar Souq reserves the right, at its sole discretion, to amend, modify, or update this Privacy Policy at any time.

   Where material changes are introduced, reasonable notice may be provided through the Platform.

   Continued access to or use of the Platform after the effective date of any modification shall constitute legally binding acceptance of the revised Privacy Policy.