Last Updated: May 2026

At Cedar Souq, we aim to provide a reliable and trusted marketplace experience for customers across Lebanon.

This Return Policy explains the conditions under which products may be returned or refunded through the Cedar Souq platform.

1. ELIGIBLE RETURNS

Customers may request a return or refund if:

• The product arrived damaged
• The wrong product was delivered
• Items are missing from the order
• The product significantly differs from its description
• The product arrived defective or unusable

All return requests are subject to review and approval.

2. RETURN REQUEST PERIOD

Return requests must generally be submitted within:
• 3 days of delivery for most products

Certain products or sellers may have different return conditions displayed on the product page.

3. NON-RETURNABLE ITEMS

The following products may not be eligible for return or refund:
• Personalized or custom-made products
• Opened hygiene products
• Certain cosmetics or skincare items
• Digital products or downloadable content
• Perishable goods
• Items damaged through misuse

4. RETURN REVIEW PROCESS

Cedar Souq and/or the seller may request:
• Photos of the product
• Packaging evidence
• Order details
• Additional verification

Fraudulent, abusive, or manipulated return requests may be rejected.

5. REFUND METHODS

Approved refunds may be issued through:
• Original payment method
• Cedar Souq wallet balance
• Store credit

Refund processing times may vary depending on payment providers and operational conditions.

6. SELLER RESPONSIBILITY

Independent sellers are responsible for complying with approved return and refund obligations.

Cedar Souq reserves the right to intervene in disputes to maintain customer trust and marketplace integrity.

7. DELIVERY & RETURN COSTS

Return shipping costs may depend on:
• The reason for return
• Seller policies
• Marketplace investigation results

In cases involving damaged, defective, or incorrect products, return costs may be covered by the seller or platform.

8. ABUSE PREVENTION

Cedar Souq reserves the right to:
• Limit return privileges
• Suspend accounts
• Reject refund requests

where suspicious, excessive, or abusive return activity is detected.